Frequently Asked Questions - WatniMall Pakistan

WatniMall is a Pakistani multi-vendor online marketplace. We bring together trusted sellers, manufacturers, producers and local artisans on one storefront, so you can shop electronics, fashion, home goods, beauty, handicrafts and more in one place. Browse products, add them to your cart, and check out with Cash on Delivery. Your order is delivered to your doorstep, and you pay the courier when it arrives.

Yes. Sellers are verified before they can trade on WatniMall, including CNIC and contact verification, and every store is reviewed by our team. The safest part for you as a buyer is that we run on Cash on Delivery: you pay only once the order is physically in your hands, so you are never sending money for something you have not received.

Click "Sign Up" in the top navigation, enter your name, email, phone number and a password, and your account is ready. It takes about a minute. You do not actually need an account to buy -- you can check out as a guest -- but registering lets you track orders, save your delivery address and keep a wishlist.

WatniMall is based in Islamabad: Suite #105, 1st Floor, Sapphire Residency, River Garden, Islamabad 46620. You can reach our support team on +92 331 6636665, email support@watnimall.com, or use the chat button at the bottom-right of any page.

Yes, we deliver nationwide through our courier partners, including Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, Faisalabad, Multan, Quetta, Sialkot and Gujranwala, as well as smaller cities and towns. Remote areas can take a little longer. If you are unsure whether we reach your area, message us before ordering and we will confirm.

Right now WatniMall runs on Cash on Delivery (COD) -- you pay the courier in cash when your order is handed to you. Online payment options are being added and will appear at checkout as soon as they go live. If a payment method is not shown on the checkout page, it is not active yet.

If you have an account, log in and open "My Orders" to see the current stage of each order: Pending, Confirmed, Processing, Shipped, Delivered, or Cancelled. If you checked out as a guest, keep the order number shown on the confirmation screen -- quote it to our support team on +92 331 6636665 or in the chat and we will look it up for you.

Delivery is a flat Rs 250, and it is free on orders over Rs 5,000. The exact shipping charge for your basket is always shown on the checkout page before you place the order. Most deliveries reach major cities within a few working days; smaller towns and remote areas take longer. Your basket total and shipping at checkout are the authoritative figures.

You can cancel an order any time before it has been shipped -- open "My Orders", select the order and cancel it there. Once it has been handed to the courier it can no longer be cancelled. To change an address, quantity or anything else on an order, contact us on +92 331 6636665 or through the chat as soon as possible and we will amend it if the order has not yet gone out.

If something arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery on +92 331 6636665, at support@watnimall.com, or through the chat, and we will put it right. Returns are handled by our support team case by case rather than through a self-service button, so please get in touch and keep the item in its original condition and packaging until we have replied.

Because orders are paid Cash on Delivery, the simplest outcome is usually a replacement or, if you cancel before the order ships, no payment at all. Where money has already changed hands and a refund is agreed, our support team arranges it with you directly -- normally to your bank account or mobile wallet. Start by contacting us on +92 331 6636665, support@watnimall.com, or the chat.

Some goods cannot be taken back for hygiene, safety or practical reasons: perishable items such as food and flowers, personalised or made-to-order pieces, intimate apparel and undergarments, products whose seal has been broken, and anything damaged through misuse after delivery. If you are unsure about a specific product, ask us before you order.

Registration is free. Click "Become a Seller", complete the form, and upload your CNIC (front and back) along with your store and contact details. Our team reviews your application and activates your store once you are verified, after which you can start listing products. There is no monthly fee to have a store on WatniMall.

WatniMall charges a commission on each sale rather than a monthly subscription. The current rate for every category is shown live in the Commission Rates table on this page and in your Seller Dashboard -- that table is generated from our system, so it is always the rate actually in force. Higher-volume sellers move up performance tiers (Starter, Bronze, Silver, Gold, Platinum) which improve the rate.

WatniMall runs on a prepaid seller wallet. You top up your wallet, and the commission for each order is deducted from that balance automatically when the order is placed -- so you keep the full sale value you collect, and we take our share from the wallet. New sellers start with Rs 500 of promotional credit. If an order is cancelled or returned to origin, the commission is credited straight back to your wallet. You can see your balance, every deduction and your full transaction history in the Seller Dashboard.

Yes. The whole site runs over encrypted HTTPS, and we use your details only to process and deliver your orders. We do not sell your personal information to third parties. Sellers see only what they need in order to fulfil and deliver your order.

Use a strong password that you do not reuse on other sites, and keep it to yourself -- WatniMall staff will never ask you for your password or for an OTP. Log out when you are on a shared or public computer. If you notice anything unusual on your account, contact us straight away on +92 331 6636665 or at support@watnimall.com.