Privacy Policy

1. Introduction

WatniMall ("we," "us," or "our"), operated by Watni Digital, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications (collectively, the "Platform").

2. Information We Collect

2.1 Personal Information

We collect information you provide directly, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely via payment providers)
• Profile information and preferences
• Communications with customer support

2.2 Automatically Collected Information

We automatically collect certain information when you use our Platform:

• Device information (type, operating system, browser)
• IP address and location data
• Browsing history and interactions on our Platform
• Cookies and similar tracking technologies

2.3 Seller Information

If you register as a seller, we also collect:

• Business name and registration details
• CNIC/NTN for verification
• Bank account information for payouts
• Store information and product listings

3. How We Use Your Information

We use the collected information to:

• Process orders and transactions
• Provide customer support
• Send order updates and notifications
• Improve our Platform and services
• Personalize your shopping experience
• Prevent fraud and ensure security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing

We may share your information with:

• Sellers: Your shipping details to fulfill orders
• Payment Processors: To process transactions securely
• Delivery Partners: To ship your orders
• Service Providers: Who assist in operating our Platform
• Legal Authorities: When required by law

We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, analyze site traffic, and deliver targeted advertisements. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Platform functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. After account closure, we may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your account
• Opt-out of marketing communications
• Export your data

To exercise these rights, please contact us at support@watnimall.com.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. International Users

WatniMall primarily operates in Pakistan. If you access our Platform from outside Pakistan, please be aware that your information may be transferred to, stored, and processed in Pakistan where our servers are located.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our Platform and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: