Returns & Refunds Policy
Return Policy Overview
At WatniMall, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return policy within 7 days of delivery.
7-Day Return Window - No questions asked for eligible items
Return Eligibility
Eligible for Return
- • Unused items in original packaging
- • Items with all tags attached
- • Defective or damaged products
- • Wrong item received
- • Items significantly different from description
Not Eligible for Return
- • Perishable goods (food items)
- • Customized or personalized items
- • Intimate or sanitary goods
- • Items without original packaging
- • Items used or altered after delivery
How to Request a Return
Contact Us Within 7 Days
Call +92 331 6636665, email support@watnimall.com, or use the chat button on any page
Give Us Your Order Number
Quote the order number and tell us which item you want to return and why
We Review Your Request
Our support team reviews it and confirms the next step with you directly. Photos help if the item arrived damaged
Return the Item
Keep it in its original condition and packaging, and we will arrange collection or tell you where to send it
Refund Process
Once we receive and inspect your returned item, we'll process your refund. Here's what to expect:
* For Cash on Delivery orders, refunds will be processed via bank transfer
Need Help?
If you have any questions about returns or refunds, please don't hesitate to contact us: